Shipping Policy

At Vibrant Glo, we’re committed to getting your order to you safely and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after your order has been placed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Shipping

Vibrant Glo ships within Australia and internationally.

Standard delivery generally takes 2–5 business days after your order has been processed and dispatched.

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather, public holidays, or other circumstances outside of our control.

International Shipping

We offer international shipping to selected destinations.

International delivery times may vary depending on the destination and local postal or customs services. Customers are responsible for any customs duties, taxes, import fees, or other charges that may apply to international orders.

Vibrant Glo is not responsible for delays caused by customs or international postal services.

Tracking Your Order

Where tracking is available, your tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to update after your parcel has been collected by the shipping carrier.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you.

Please ensure that your shipping address is correct when placing your order. Vibrant Glo is not responsible for orders delivered to an incorrectly entered address.

If a parcel is returned to us due to an incorrect or incomplete address, additional shipping costs may apply to have it resent.

Damaged Orders

If your order arrives damaged, please contact Vibrant Glo as soon as possible with your order number and clear photographs of the damaged packaging and products.

We will review the issue and work with you to find an appropriate resolution.

Contact Us

If you have any questions about your order or our shipping policy, please contact Vibrant Glo through our customer service channels.

Thank you for choosing Vibrant Glo!